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Product Support
Status of your Repair Order
How2Fixit *
Some basic technical topics explained in an easy way for skilled and advanced users.
PRIMERGY Release Matrix *
Information regarding released hardware, components, BIOS and Firmware versions, operating systems and server management software
Windows Support *
- Microsoft Support
Remote Service *
AIS Connect Service offers two prime advantages:
In simple setup, AIS Connect enables your system to send Autocalls to the Fujitsu Service Center. Depending on the message an incident is opened by the country Service Desk and processed according to your contractually agreed Service Level.
In full setup and only with your individual confirmation, AIS Connect allows the Fujitsu Service Center to access your system remotely for further problem diagnosis.
PRIMERGY RX/TX, CX and ETERNUS AF/DX Systems.Infrastructures the AIS Connect Support Gateway is recommended.
MySupport Portal you can select your systems based on the serial-/ ident number and store In- / Out-of-Office contact details.
Support Pack Finder
Fujitsu Technical Support pages from Fujitsu EMEA
Country :
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Austria Czech Republic Denmark Finland France Germany Great Britain Hungary Ireland (Republic of) Italy Netherlands Norway Poland Portugal Spain Switzerland (FR) Switzerland (GER) Turkey
Server
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PRIMEQUEST 3400E PRIMEQUEST 3800B PRIMEQUEST 3800B2 PRIMEQUEST 3800E PRIMEQUEST 3800E2 PRIMERGY BX400 S1/PRIMERGY BX2560 M2 PRIMERGY BX900 S1/PRIMERGY BX2560 M2 PRIMERGY BX900 S2/PRIMERGY BX2560 M2 PRIMERGY BX400 S1/PRIMERGY BX2580 M2 PRIMERGY BX900 S1/PRIMERGY BX2580 M2 PRIMERGY BX900 S2/PRIMERGY BX2580 M2 PRIMERGY CX2550 M5 PRIMERGY CX2550 M6 PRIMERGY CX2550 M7 (4th Gen Intel Xeon-SP) PRIMERGY CX2550 M7 (5th Gen Intel Xeon-SP) PRIMERGY CX2560 M5 PRIMERGY CX2560 M6 PRIMERGY CX2560 M7 (4th Gen Intel Xeon-SP) PRIMERGY CX2560 M7 (5th Gen Intel Xeon-SP) PRIMERGY CX2570 M5 PRIMERGY CX400 M4 Chassis PRIMERGY CX400 M6 Chassis PRIMERGY CX400 M7 Chassis PRIMERGY GX2460 M1 PRIMERGY GX2560 M7 (4th Gen Intel Xeon-SP) PRIMERGY GX2560 M7 (5th Gen Intel Xeon-SP) PRIMERGY GX2570 M6 PRIMERGY RX1330 M3 PRIMERGY RX1330 M4 PRIMERGY RX1330 M5 PRIMERGY RX1330 M6 (Xeon E-24xx Raptor Lake-E) PRIMERGY RX1440 M2 (4th Gen AMD EPYC) PRIMERGY RX1440 M2 (5th Gen AMD EPYC) PRIMERGY RX2450 M1 PRIMERGY RX2450 M2 (4th Gen AMD EPYC) PRIMERGY RX2450 M2 (5th Gen AMD EPYC) PRIMERGY RX2510 M2 PRIMERGY RX2520 M4 PRIMERGY RX2520 M5 PRIMERGY RX2530 M1-L PRIMERGY RX2530 M2-L PRIMERGY RX2530 M4 PRIMERGY RX2530 M5 PRIMERGY RX2530 M6 PRIMERGY RX2530 M7 (4th Gen Intel Xeon-SP) PRIMERGY RX2530 M7 (5th Gen Intel Xeon-SP) PRIMERGY RX2540 M4 PRIMERGY RX2540 M5 PRIMERGY RX2540 M6 PRIMERGY RX2540 M7 (4th Gen Intel Xeon-SP) PRIMERGY RX2540 M7 (5th Gen Intel Xeon-SP) PRIMERGY RX4770 M3 PRIMERGY RX4770 M4 PRIMERGY RX4770 M5 PRIMERGY RX4770 M6 PRIMERGY RX4770 M7 PRIMERGY RX8770 M7 PRIMERGY SX05 S2 PRIMERGY BX400 S1/PRIMERGY SX960 S1 PRIMERGY BX900 S1/PRIMERGY SX960 S1 PRIMERGY BX900 S2/PRIMERGY SX960 S1 PRIMERGY SXxxx/PRIMERGY SX960 S1 PRIMERGY TX1310 M3 PRIMERGY TX1310 M5 PRIMERGY TX1320 M3 PRIMERGY TX1320 M4 PRIMERGY TX1320 M5 PRIMERGY TX1320 M6 (Xeon E-24xx Raptor Lake-E) PRIMERGY TX1330 M3 PRIMERGY TX1330 M4 PRIMERGY TX1330 M5 PRIMERGY TX1330 M6 (Xeon E-24xx Raptor Lake-E) PRIMERGY TX2550 M4 PRIMERGY TX2550 M5 PRIMERGY TX2550 M7 (4th Gen Intel Xeon-SP) PRIMERGY TX2550 M7 (5th Gen Intel Xeon-SP)
Storage Systeme
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ETERNUS AB3100 ETERNUS AB6100 ETERNUS AF150 S3 ETERNUS AF150 S3 Disk Shelf ETERNUS AF250 S2 ETERNUS AF250 S2 Disk Shelf ETERNUS AF250 S3 ETERNUS AF650 S2 ETERNUS AF650 S2 Disk Shelf ETERNUS AF650 S3 ETERNUS AF650 S3 Disk Shelf ETERNUS CS200c S4 ETERNUS DX100 S5 ETERNUS DX200 S5 ETERNUS DX500 S4 ETERNUS DX500 S5 ETERNUS DX60 S5 ETERNUS DX600 S4 ETERNUS DX600 S5 ETERNUS DX600 S6 ETERNUS DX600/900 S6 DE 3,5 ETERNUS DX600/900 S6 N-DE 2,5 ETERNUS DX600/900 S6 S-DE 2,5 ETERNUS DX8900 S6 ETERNUS DX8900 S6 DE 3,5 ETERNUS DX8900 S6 N-DE 2,5 ETERNUS DX8900 S6 S-DE 2,5 ETERNUS DX900 S6 ETERNUS HB1100 ETERNUS HB1200 ETERNUS HB2300 ETERNUS HB5100 ETERNUS HB5200 ETERNUS JX40 S2 ETERNUS JX60 S2 ETERNUS LT140-21U ETERNUS LT140-42U ETERNUS LT20 S2 (RoHS) I ETERNUS LT260 ETERNUS LT260 I ETERNUS LT60 S2 (RoHS) I CS-FSW-BRG620-24M CS-ICP-R2545M CS-IDP-R2545M CS-IUP-R2545M CS-LSW-FJ2048PM CS-RC25M CS-SAS-R2545M CS-TBP-R2545M CS-VCB-DX25* CS-VCB-DX65* CS-VLP-R2545M
Battery Exchange Program *
*) = This function is product dependent -
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